Terms & Conditions

It is the responsibility of the client who books to understand and agree to our Terms & Conditions. Therefore once you placed your booking, it means you agree to be bound by these User Terms.

STANDARD OPERATING PROCEDURE

Arrival

The Makeup Artist (MUA) would arrive at the client’s location approximately 10-15 minutes before the booking session start.

The client can choose to wear any normal wear or the event outfit during the makeup session.

Please make sure the makeup location has ample space for MUA to place her makeup kit.

Room Crowd

Keeping the client alone with the makeup artist during the getting-ready session is highly encouraged & appreciated. However, in a case where this is not doable, please do not crowd the room and keep noise to a minimum level to avoid distraction.

BOOKING & DEPOSIT PAYMENTS

Bookings are subject to availability, please check our website to check whether your slots are available.

A) Deposit – A NON-REFUNDABLE deposit of $70-100 per bridal event / $50 per non-bridal event is required in order to confirm your booking. Payment can be done via bank transfer (BIBD VCARD or BAIDURI) and you are required to upload the screenshot of your transfer on the booking page for proof of payment. 

After booking and payment is submitted, we will cross-checked your details & deposit payment within 24 hours period. Confirmation notification will be sent through WhatsApp & email once your booking is successfully reviewed. We do not hold any bookings that have not paid their security deposit.

B) Payment Balance – The remaining balance can be paid within 24hrs prior to and on the day of booking. We do accept cash but bank transfer payment (BIBD or BAIDURI) is highly encouraged.

C) Installment Payments – We do accept monthly payment should you wish to break down the remaining balance into smaller payments, provided that your booking & initial deposit are secured. However installment payment will be only accepted 3 months prior to your booking date. 

CANCELLATION & CHANGES POLICY

A) Cancellations – In the event of cancellation for any reasons, clients must inform us in advance. There will be no additional cancellation fee, however, the deposit made upon booking will not be refunded to compensate the lost opportunities.

(B) Changes Policy –

(B.i) Change of slots: Changing your date & time slot is allowed but this subject to the makeup artists’ availability. If your new date/time could not be accommodated due to overlapped bookings, you can either use it for any future events (valid for 3 months) or cancel your booking.

(B.ii) Change of package Downgrading your package from bridal to non-bridal is not permitted. Only a change of package within the same category is allowed. 

(B.iii) Change of client / transfer of booking: We will accommodate booking transfer should the original client wish to transfer its booking under a new client. However this will incur an additional charge of $50 upon transfer. If no payment is received within 24hrs of transfer, then your booking will be cancelled & initial deposit will be forfeited. 

FUNCTION BOOKINGS

For now, NouraGlow can only accept two (2) person maximum per booking under Non-Bridal Standard Packages.

Additional requests for a third (3rd) person prior to booking or during the makeup session will not be accepted. 

This package is a stand-alone booking, meaning it is not applicable in addition to any Bridal Bookings.

PRICING

Please note that all prices are subject to change. If you have already paid a security deposit then there is no change to the price of your booking. Click here to check our current rate.

NouraGlow reserves the right to amend these terms and conditions at any time without prior notice.

**Updated as of 07/07/2023*3